Shipping & Policies
Customer satisfaction is important to us.
- We welcome online & phone orders.
- Orders will be shipped within two business days.
- Most packages will be shipped via USPS, with larger
boxes & orders with liquids shipping UPS.
- Actual shipping charges may be less than stated on our check
out page & the lower price will be reflected in your credit card charge.
- We accept Visa, MasterCard & Discover Card for online & phone orders.
- Our site is secure & orders are carefully processed by qualified BBD staff.
- We cannot accept returns on cut fabrics or copyrighted materials.
- Unopened kits can be returned within 10 days for a refund minus postage.
Please email us at email@example.com or call us at 609-242-0033 if you have any questions about your order.
We welcome your comments & suggestions.
Every effort will be made to ship orders the same day they are received. Orders received on Sundays, Monday & holidays will be shipped the next business day. If for some reason an item is back ordered, we will email you to see how you would like us to handle the back order. Please let us know if you have a special shipping request, we will do our best to comply.
We ship mostly USPS Priority Mail. Large packages, will ship UPS. We always try to find the most economical way to ship your packages. Of course we'll never charge you more for shipping than shown in your shopping cart, but sometimes WE MAY CHARGE YOU LESS! When we can combine items and save you money on shipping, you will see it reflected in your credit card charge.
Orders from within NJ will be charged NJ sales tax.
We will guarantee shipment within the continental United States, but cannot provide the same guarantee internationally. We will happily replace damaged merchandise if necessary and provide a refund on unopened merchandise other than cut fabrics and copyrighted materials.
Domestic Shipping Rates :
- Orders up to $9.99 - $3.50
- Orders $10-$74.99 - $8.50 (One or two 6x9" patterns will ship for $3.50)
- Orders over $75 FREE (domestic only - shipping charge will be adjusted before your credit card is charged.
We ship USPS Global Priority if possible. If there are any additional charges we will contact you. A Global Priority Mail shipment to Canada, Mexico, and to all other countries is billed at actual shipping costs. In most cases, Global Priority Mail is less expensive than surface mail and will arrive in approximately one week as opposed to 6 to 8 weeks surface. Shipments that are over 4 lbs or will not fit into the USPS large flat rate envelope will be billed as quoted by USPS.
NON-GLOBAL PRIORITY COUNTRIES:
Shipping prices to non-Global Priority Mail Countries can vary widely. Please specify when ordering whether you want surface or air shipping. Shipping charges will be billed as quoted by the US Post Office.
All custom charges are the responsibility of the customer.
WOOL WHOLESALE ORDERS
We will need your (brick & mortar shop and online stores with their own domain name) information and tax information for our files before shipping your first wholesale order. Please email this information with your first order to firstname.lastname@example.org . Please call 609-242-0033 with any questions.
Minimums available to brick & mortar shops and online stores with their own domain names
· Opening order — $100+ net
· Prepaid by Visa/MC/Disc, US check (will ship when check clears) or money order
· USPS Priority postage